Keynote Title: Delivering a Connected
Synopsis: Customers today are hyper-connected, always on, highly opinionated. Their expectations on how they want companies to interact with them has changed dramatically – driven in large part by brands & technologies that did not exist 10 years ago. In this session, Robert will explore some of these technologies & trends that are impacting todays market (including IoT & Artificial Intelligence), and share how companies are innovating using salesforce to transform the way they interact with their customers to drive growth.
Regional Vice President, Innovation & Digital Transformation Australia & New Zealand, Australia
Robert Wickham leads Salesforce’s efforts to help companies experiment and validate new business ideas in partnership with some of the local incubators. Robert previously ran Salesforce’s specialized sales team across Asia Pacific.
Prior to joining Salesforce, Robert led the Engineered Systems business at Oracle across Australia & New Zealand. He joined Oracle through acquisition in 2008 and initially ran Oracle’s System Management business in North America.
Prior to his tenure at Oracle, Robert held multiple marketing, product management and sales leadership positions at Empirix Web Test Division (which Oracle acquired in 2008). Prior to Empirix, Robert was a cofounder of Go Fly Limited (a low cost European airline that was eventually sold to easyJet) and a management consultant with the Boston Consulting Group.
He holds a Bachelor and Master’s Degree in Aeronautical Engineering from The Massachusetts Institute of Technology (MIT) as well as an MBA from the Harvard Business School. Robert was a member of the MIT Board of Trustees from 1996-2001 and the MIT Alumni Board from 2002-2004. He is a recipient of the MIT Bronze Beaver for distinguished service. He is an avid squash player, golfer and cricket fan. Fun Fact: Robert played for the Trinidad & Tobago under-19 cricket team captained by his classmate Brian Lara.